SyzMed sells high quality innovative supports, braces, pediatric, and other varieties of healthcare products. Our commitment to quality, comfort and ensures total customer satisfaction and confidence.
How to Place an Order
Every product listed on our website has an “Add to Cart” button located on the product detail page. Click the button to have it added to your shopping cart, you can then either proceed directly to checkout, continue shopping or view list of items in your shopping cart.
You can purchase items via the following methods:
- Syzmed.com accepts Visa, Mastercard and American Express.
- We do not accept checks or cash orders placed by phone or from our web store.
We DO NOT Bill Insurance
SyzMed charges sales tax in Illinois only.
Shipping & Delivery – UPS®
Orders will be shipped within 2 business days for in-stock merchandise. Orders made on Saturday or Sunday will be processed the following Monday, except on public holidays. If a product is out of stock, the customer will be contacted with an estimated ship date, a proposed alternative item, or an offer of a refund.
- UPS ships to the contiguous 48 states along with Hawaii, Alaska, and Puerto Rico.
- Physical Addresses Only! No P.O. Boxes please. (UPS requires a physical address).
FREE SHIPPING: ON ORDERS THAT ARE $59.95 AND OVER!
We make every effort to ship to the correct shipping address. In order to accurately ship your order, we ask customers to provide accurate shipping information.
The customer is required and responsible to for providing an accurate and valid shipping address. Any errors, omissions, or misspellings in the address should be avoided or it may cause your order to be returned.
Orders that are returned to us due to an invalid address provided by the customer will require an additional shipping fee to be reshipped. If you have any questions, you may contact our Customer Service Department at firstname.lastname@example.org.
Items Shipped Separately
SyzMed may ship items separately to get your order delivered to you as quickly as possible. The customer will not incur any additional charge unless otherwise notified in advance.
Returns and Exchanges
If for any reason you are not satisfied with your delivery you may return it within thirty (30) days of purchase date according to the below policy.
Returns are subject to the conditions listed below:
- Returns and exchanges must have a Return Authorization (RA) number. You can obtain the RA number by calling customer service at 866-965-5224 or email us at email@example.com.
- All products and packaging must be returned in new, unworn, and undamaged condition. Any product(s) showing signs of wear or being soiled in any way will not be accepted for exchange or return and will be returned to the customer.
- PLEASE NOTE THAT ALL CLEARANCE ITEMS ARE FINAL SALES. NO RETURNS OF ITEMS MARKED AS CLEARANCE WILL BE ACCEPTED.
Steps to process a return:
Send an email to firstname.lastname@example.org with the subject line “Return Merchandise Authorization Request.” In your email, please include the following information:
- Your order number(s).
- Your name, address, and phone number.
- The item(s) and quantity you are returning. Please include item or SKU number(s).
- The reason(s) for your return. In order to expedite your return, please provide a specific reason for each item you are sending back.
Please Note: SyzMed reserves the right to refuse to accept returns of excessively used or damaged products.
We will respond within 1-2 business days via email with your Return Authorization (RA) number. You’ll be given detailed instructions of where to send your package, including the request to write your RA number on the OUTSIDE OF THE BOX you will be using to ship the item back to us. Please Note: refunds requested on all non-defective merchandise must be in re-sell-able condition, otherwise your refund be denied. It is recommended that you send your return package insured with a service that provides a tracking number, as we need to be able to locate your package in the event of a shipping error. If we are unable to locate your return, we will NOT issue a refund.
Once we have received and processed your return, we will provide a refund via your original form of payment. You will be notified via email of this credit if we have your email address on file. Please Note: We do not refund shipping charges or return postage. It can take 5-10 business days from the time we receive your item at our return facility to process your credit. If it’s been over 3 weeks and you still do not have your credit, please email email@example.com with your tracking information so we can research this for you, your request will be expedited.
To return a product for an exchange, please order the new size via email at: firstname.lastname@example.org or by calling Customer Service at 866-965-5224 with a brief message on why you wish to exchange.